(303) 824-2069
4840 West 29th Avenue
Denver, CO 80212
Home > Terms and Conditions

Policies, Terms and Conditions:
Credit Cards
We accept the following credit cards: Visa and MasterCard. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon placement of your order.
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This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
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Multiple Product Orders
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
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Other Conditions
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Roberta's Chocolates signs them or not. We reserve the right to make changes to this site and these Conditions at any time without prior notice.
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Out-of-Stock Products
We will ship your product as it becomes available. There may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
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Your privacy is important to us. When you share your name, address or email address with Roberta's Chocolates, we treat your information with absolute respect and confidentiality.
No personal information is never rented, sold, publicly posted or shared with other companies, organizations, or websites. All personal information, including your credit card information, is sent to us over secured internet connections.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Roberta's Chocolate site. You may unsubscribe from our mailings by following the unsubscribe instructions in any email you receive from us.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

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Privacy on Other Web Sites
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Roberta's Chocolates is not responsible for the actions of third parties.
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You may return new, unopened items sold and fulfilled by robertaschocolates.com within 15 days of delivery for a full refund. Items should be returned in their original product packaging. Just email us, or call (303) 824-2069 or toll-free (877) 786-7859 for refund information. You should receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.

Items that are Returnable

Items that were sent in error, are received stale, or damaged in shipping.
Items that are Not Returnable

Roberta's Chocolates does not accept returns of the following items: Gift certificates.
Items returned more than 15 days after delivery.

If you received a faulty item and need to exchange it for the same item, send us an email, or call (303) 824-2069 or toll-free: (877) 786-7859 for return authorization.
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Shipping Policy
Shipping Time -- Roberta's Chocolates ships 5 days per week: Monday - Friday.Orders may take 3-5 days to ship especially during the busy holiday season. We don't typically ship during hot summer months. If your order requires additional processing, we will contact you via email or phone.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Roberta's Chocolates or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

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Roberta's Chocolates shall automatically charge and withhold the applicable sales tax for orders with Colorado Bill to addresses regardless of where they are being shipped. For orders that have Bill to addresses other than Colorado, we do not charge or withhold sales taxes or other taxes.
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Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Roberta's Chocolates shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Roberta's Chocolates shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Roberta's Chocolates shall immediately issue a credit to your credit card account in the amount of the incorrect price
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Shop Hours

Mon thru Fri:
9am to 5:30pm
10am - 4pm

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